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    Returns, Cancellation and Refunds Policy

    Thank you for shopping at

    I. These returns, cancellation & refunds policy is about delivering value and about increasing transparency in our relationship so that you can make the best choices for you.

    II. Returns, Cancellations & Refunds

    a. No physical goods or materials will be sold or shipped from this website and hence returns of physical goods sold is, not applicable

    b. In case of payments made for digital access, option for returns, cancellations & refunds is not available

    c. In case of payments made for enrollment for training and/or services to be availed, option for returns, cancellations & refunds is not available

    d. In case of payments made for enrollment for training, you may transfer to a later program or provide a substitute delegate at the sole discretion of the office of Poonam Jain(Alchemist Zen) and will attract fees which will be decided on a case to case basis. Requests for the same MUST be made in written communication

    e. Claims for satisfaction guarantee must be made at the end of the first class attended, subsequent to which it will be deemed that the course participant is fully satisfied with the training and the satisfaction guarantee claim will be considered null & void

    f. Non-tangible irrevocable goods (“Digital products”): We do not issue refunds for non-tangible irrevocable goods (“digital products”) once the order is confirmed and the product is sent.

    We recommend contacting us for assistance if you experience any issues receiving or downloading our products. Contact us for any issues:

    If you have any questions about our Returns and Refunds Policy, please contact us:

    – By email: or